Returns & Refunds Policy
Last Updated: July 7, 2026
At Arc Nexus, we want our customers to be satisfied with their purchases. This policy explains the conditions for returns, exchanges, and refunds.
1. Return Eligibility
We accept returns or exchanges only for products that are defective, damaged, or not functioning properly upon arrival.
To be eligible for a return or exchange, you must contact us within 1 day of receiving your order and provide details about the issue.
2. Product Condition
Returned products must be in their original condition, including the original packaging and any included accessories.
Products that show signs of misuse, accidental damage, or unauthorized modification will not qualify for a return or exchange.
3. Change of Mind
We do not accept returns or refunds for a change of mind, incorrect choice, or personal preference after the product has been delivered.
We recommend reviewing product details and specifications before placing your order. If you have any questions, contact us before purchasing.
4. Refunds
If your return request is approved, we will provide a refund or replacement depending on the situation.
Refunds will only cover the value of the product. Delivery fees are not refundable unless the issue was caused by an error from Arc Nexus.
5. Damaged or Defective Products
If your product arrives damaged or has a manufacturing defect, please contact us as soon as possible with your order details and a description of the issue.
We may request photos or videos to help us verify the problem and provide the appropriate solution.
6. Order Cancellation
Order cancellation requests must be made before the order has been shipped. Once an order has been delivered or is already in transit, cancellations are not be possible.
7. How to Contact Us
If you have a problem with your order or want to request a return, please contact Arc Nexus through our official contact channels and include your order details.
We will review your request and work with you to find an appropriate solution.