Privacy Policy
Last Updated: July 7, 2026
Welcome to Arc Nexus. Your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit our website or place an order.
1. Information We Collect
When you place an order, we may collect:
- Full name
- Phone number
- Delivery address
- Order details
- Any information you provide in order notes
When you browse our website, we may also collect limited technical information such as your IP address, browser type, device information, and website usage statistics.
2. How We Use Your Information
We use your information to:
- Process and manage your orders
- Arrange delivery of your purchases
- Contact you regarding your order
- Provide customer support
- Improve our website and services
- Prevent fraud and abuse
3. Analytics and Advertising
Our website uses Meta Pixel and Meta Conversions API to help us understand how visitors use our website, measure the effectiveness of advertisements, and improve our marketing.
These services may collect information about your interactions with our website in accordance with Meta's own privacy practices.
4. Data Storage
Customer information is securely stored using Firebase, a cloud platform used to manage orders and business operations.
We take reasonable measures to protect your information from unauthorized access, disclosure, or misuse.
5. Sharing Your Information
We do not sell or rent your personal information.
We may share limited information with trusted service providers when necessary to operate our business, including:
- Delivery services for shipping your orders
- Firebase for secure data storage
- Meta for advertising measurement and analytics
6. Data Retention
We retain customer information for as long as necessary to manage orders, provide customer support, maintain business records, and comply with applicable legal obligations.
7. Your Rights
You may contact us at any time to request correction or deletion of your personal information where reasonably possible and subject to our legal or operational obligations.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
9. Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact Arc Nexus through our official contact channels.