Arc Nexus Warranty
Covered for the moments that matter.
Every Arc Nexus product comes with a 3-month warranty covering manufacturing and product defects. We keep our warranty simple, straightforward, and focused on genuine issues.
3-Month Coverage
Your product is covered for qualifying defects for three months from the date of purchase.
Defects Only
The warranty applies to genuine manufacturing or product defects, not accidental or physical damage.
Authenticity Included
Every product includes an authenticity paper provided by the brand as proof of authenticity.
What is covered
If your product has a genuine defect, we’ve got you.
If your product develops a qualifying manufacturing or product defect within the 3-month warranty period, contact us and we’ll help you through the return process.
Manufacturing defects
Product defects that prevent normal use
Issues that appear during normal use within the warranty period
Other genuine defects determined after inspection
What is not covered
The warranty covers defects — not damage.
Accidental damage
Physical damage caused by the customer
Damage caused by misuse or improper handling
Damage caused by unauthorized modifications
Normal cosmetic wear and tear
Problems caused by improper installation or use
Return Process
How a warranty return works.
We want the process to be as simple as possible.
Contact us
Contact Arc Nexus and explain the issue with your product.
Product inspection
We inspect the product to determine whether the issue qualifies under the warranty.
Resolution
If the defect is covered, we’ll arrange the appropriate warranty resolution.
Authenticity
Know what you’re buying.
Every product purchased from Arc Nexus comes with an authenticity paper provided by the brand, giving you confidence that your product is genuine.
Have a warranty issue?
If you believe your product has a defect covered by our warranty, get in touch with us and we’ll guide you through the next steps.
Contact Arc Nexus